# Troubleshooting Guide

### General 

If you face a problem in loading the game, please try the following steps:

1. Ensure that you have enabled popups on the PixelPals app page. 
2. Whitelist the following domains on your security application (e.g. Avast):
   1. <https://app.pixelpals.ai/>
   2. <https://api.pixelpals.ai/>
3. Disable any ad blockers or VPNs if the above steps fail.&#x20;
4. Refresh the page.&#x20;

If you are using a mobile device to access the app, please do not open it from an in-app window (e.g. using a Discord, Metamask, Instagram browser).&#x20;

Always utilize your native mobile browser or PWA to access the app - e.g. Safari, Chrome.&#x20;

### Clearing Local Storage and Cookies

On desktop browser:&#x20;

1. Go to <https://app.pixelpals.ai/>
2. Press F12 on your browser.&#x20;
3. Click 'Application'.&#x20;
4. Right-click to delete 'Local Storage' and 'Cookies'.&#x20;
5. Refresh the page.&#x20;

On mobile (iOS)&#x20;

1. Open your mobile Settings.&#x20;
2. Click Safari >> Advanced >> Website Data.&#x20;
3. Search 'PixelPals'.&#x20;
4. Remove website data for 'PixelPals'.&#x20;
5. Reload the game on Safari <https://app.pixelpals.ai/>.&#x20;

On mobile (Android)&#x20;

1. Press on the three dots that appear in your mobile browser on  <https://app.pixelpals.ai/>.&#x20;
2. Select History.&#x20;
3. Select Clear browsing data.&#x20;
4. Select and clear your Browsing history, Cookies and site data.&#x20;
5. Reload the game on your mobile browser <https://app.pixelpals.ai/>.&#x20;

### PWA&#x20;

On both mobile (iOS) and (Android)&#x20;

1. Remove the PWA from your Home Screen.
2. Follow the troubleshooting guide above.
3. Upon successfully verifying fix on your mobile browser, reinstall game as PWA.&#x20;

*Note: Due to changes in* [*Apple's policy*](https://developer.apple.com/support/dma-and-apps-in-the-eu)*, iOS 17.4 users in EU will not have access to Home Screen web apps from due the support for alternative browser engines and the accompanying security risks.*

### Multiple Session Error

Users may find a multiple session error if they are logged into more than one session at a time.&#x20;

1. Ensure that you do not have the same account logged into multiple devices.&#x20;
2. Session error should be resolved upon waiting a few minutes.&#x20;

### Accessing your Particle Wallet (outside of the game)&#x20;

1. Go to <https://wallet.particle.network/>.&#x20;
2. Use the same login method you used for your in-game wallet.&#x20;
3. Change your network to Mantle Mainnet.&#x20;
4. Press 'Settings' >> 'Smart Account'.&#x20;
5. Ensure Smart Account is switched on. &#x20;
6. Select 'Biconomy Account 2.0.0'.&#x20;

You may utilize your Particle Wallet to move funds across the Mantle Mainnet.&#x20;