Troubleshooting Guide

General

If you face a problem in loading the game, please try the following steps:

1. Ensure that you have enabled popups on the PixelPals app page.

2. Whitelist the following domains on your security application (e.g. Avast):

   1. https://app.pixelpals.ai/

   2. https://api.pixelpals.ai/

3. Disable any ad blockers or VPNs if the above steps fail.

4. Refresh the page.

If you are using a mobile device to access the app, please do not open it from an in-app window (e.g. using a Discord, Metamask, Instagram browser).

Always utilize your native mobile browser or PWA to access the app - e.g. Safari, Chrome.

Clearing Local Storage and Cookies

On desktop browser:

1. Go to https://app.pixelpals.ai/

2. Press F12 on your browser.

3. Click 'Application'.

4. Right-click to delete 'Local Storage' and 'Cookies'.

5. Refresh the page.

On mobile (iOS)

1. Open your mobile Settings.

2. Click Safari >> Advanced >> Website Data.

3. Search 'PixelPals'.

4. Remove website data for 'PixelPals'.

5. Reload the game on Safari https://app.pixelpals.ai/.

On mobile (Android)

1. Press on the three dots that appear in your mobile browser on https://app.pixelpals.ai/.

2. Select History.

3. Select Clear browsing data.

4. Select and clear your Browsing history, Cookies and site data.

5. Reload the game on your mobile browser https://app.pixelpals.ai/.

PWA

On both mobile (iOS) and (Android)

1. Remove the PWA from your Home Screen.

2. Follow the troubleshooting guide above.

3. Upon successfully verifying fix on your mobile browser, reinstall game as PWA.

Note: Due to changes in Apple's policy, iOS 17.4 users in EU will not have access to Home Screen web apps from due the support for alternative browser engines and the accompanying security risks.

Multiple Session Error

Users may find a multiple session error if they are logged into more than one session at a time.

1. Ensure that you do not have the same account logged into multiple devices.

2. Session error should be resolved upon waiting a few minutes.

Accessing your Particle Wallet (outside of the game)

1. Go to https://wallet.particle.network/.

2. Use the same login method you used for your in-game wallet.

3. Change your network to Mantle Mainnet.

4. Press 'Settings' >> 'Smart Account'.

5. Ensure Smart Account is switched on.

6. Select 'Biconomy Account 2.0.0'.

You may utilize your Particle Wallet to move funds across the Mantle Mainnet.